The Tesla app is a great way to control your Tesla remotely. You can use it to start and stop charging, unlock and lock the doors, check the car’s status, and even summon it to you. However, some users have reported problems with the app not connecting to their car.
This can be frustrating, as it can prevent you from using the app’s features.
This blog post is based on user reviews from Reddit threads, and I have only mentioned this, which is working to fix the Tesla app not connecting issue; I mean not connecting to the car.
Let’s start with the proven tips and tricks from real users that can work for you. Bookmark this now.
How to Fix Tesla App Not Connecting to Car on Any Device
1. Check Network Connections
The Tesla app uses network connections to communicate with your car. This allows you to control your car remotely, view your car’s status, and get updates on its charging status. It is important to ensure that your phone and car are connected to a stable and strong network to avoid service disruptions.
Here are some tips for ensuring a strong network connection:
- Use a WiFi network that is close to your car.
- Using cellular data, ensure your phone is connected to a strong signal.
- Restart your phone and car if you are having trouble connecting.
- If you still need help, contact Tesla customer support for assistance.
2. Update Software
This is because the app and the car communicate using software. Suppose one or both of these need to be updated. In that case, the communication may not be successful, leading to problems such as the app’s inability to control the car or the car’s inability to connect to the app.
It is important to keep the app and the car up to date with the latest software to avoid these problems. Users can check for software updates on their phones and Tesla vehicles.
To check for updates on your phone, open the App Store and tap the Updates tab. To check for updates on your Tesla vehicle, open the Tesla app, tap the Controls tab, then tap on Software.
3. Force Close and Relaunch the App
If you’re experiencing trouble with the Tesla app not connecting to your car, don’t worry – there are some steps you can take to address the issue.
First, try force-stopping the Tesla app on your device, whether you’re using Android or iOS. This often helps to reset the connection and get things working again.
But what exactly happens when you force-stop an app?
It shuts down all processes associated with the app, which helps clear up any glitches or bugs causing problems.
Just be sure to reopen the app once you’ve force-stopped it, and hopefully, you’ll find that the connection to your Tesla has been restored.
- Android: Go to Settings > Apps > Tesla > Force stop.
- iOS: Go to Settings > Tesla > Force close.
Force-stopping an app closes it completely and clears its memory. This can sometimes fix problems with apps that are not working properly.
If force-stopping the app does not fix the problem, you can try restarting your phone. If that still does not work, you may need to contact Tesla customer support for further assistance.
Here are some tips to prevent the Tesla app from not connecting to your car in the future:
- Make sure your phone is connected to the internet.
- Make sure your car is within range of your phone.
- Make sure your phone’s Bluetooth is turned on.
- Make sure your car’s Bluetooth is turned on.
- Restart your phone and your car.
- Contact Tesla customer support for further assistance.
4. Restart Your Card and Phone
Restarting your phone and car can resolve connectivity glitches because it clears any temporary files or errors causing the problem. It can also help to reestablish a strong connection between your phone and car.
To restart your phone, press the power button until you see the power options menu. Then, tap Restart.
To restart your car, turn the ignition off and then back on. If your car has a push-button start, press and hold the button for a few seconds until the car turns off. Then, press the button again to start the car.
Here are some additional tips for resolving connectivity glitches:
- Ensure that your phone and car are within range of each other.
- Check if any updates are available for your phone or car’s software.
- If you still need help, contact your phone or car manufacturer for support.
User: knightlife “Restart the car. This usually fixes it for me.”
5. Check Bluetooth Pairing
Importance of Bluetooth Pairing: Bluetooth pairing creates a vital link between your phone and your Tesla car. This connection lets you control various car functions through the Tesla app, like unlocking, climate control, and more. Bluetooth serves as the essential communication bridge for these features.
User: jln-sgr “I had the same issue. To solve it, I removed the Tesla from the Bluetooth devices on my iPhone and re-added it. It did the trick for me. Hope it helps!”
Guidance on Checking and Reestablishing Bluetooth Connections
- Verify on Phone: Check Bluetooth settings on your phone. Ensure your car is listed and connected.
- Verify on Car: Tap the Bluetooth icon on the car’s touchscreen. Confirm your phone is connected.
- Reconnect Bluetooth: If the connection is disrupted, unpair devices on both phone and car. Restart both devices. Repair them via Bluetooth settings.
Maintaining a strong Bluetooth connection ensures smooth interaction between your Tesla app and car. If issues persist, explore further troubleshooting or seek support from Tesla.
6. Airplane Mode Toggle
Just toggle the airplane mode on the Tesla car; it doesn’t matter which model you own. Turn on and off airplane mode on both devices from which you are trying to connect and want to connect.
- Access Settings: Open the settings app on your phone.
- Enable Airplane Mode: Find the “Airplane Mode” option and activate it. This will disable all wireless connections, including cellular data, WiFi, and Bluetooth.
- Wait for a Moment: Leave your phone in Airplane Mode for 10-15 seconds.
- Disable Airplane Mode: Turn off Airplane Mode by accessing the settings again and toggling it off.
- Open the Tesla App: Launch the Tesla app and attempt to connect to your car.
7. Check WiFi Range
WiFi range is important for car-app connection. If the car is out of range, the app won’t connect, and you can’t control the car remotely. Check the dashboard for signal strength. Move the car closer to the router or restart the WiFi. Contact the manufacturer for help.
While making this article, I found a video on YouTube that says the same thing: WiFi range is crucial to connecting your Tesla app and your Tesla car. You should check the WiFi range if it is not connected to the car.
Here are some additional tips to ensure a strong WiFi connection:
- Place your router in a central location in your home.
- Avoid placing objects between your router and the car.
- Update your router’s firmware.
- Use a WiFi extender if necessary.
Solution: Ensure WiFi Range and Perform Software Update “I parked too far away from the house to get the WiFi range and failed to see I needed a software update, which embarrassingly was the solution, so thank you! The app is up and running again 👌🏻” — User: BusinessIcy6776
8. Log Out and Log In
Logging Out of the Tesla App:
- Open the App: Launch the Tesla app on your mobile device.
- Access Settings: Look for the settings or profile icon in the app’s top left or right corner.
- Find Account or Profile: Navigate to the section related to your account or profile settings.
- Log Out: Locate the “Log Out” or “Sign Out” option and select it. Confirm your action if prompted.
- Log In: After logging out, you’ll be directed to the login screen. Enter your Tesla account credentials to log back in.
Logging Out of the Tesla Car:
- Enter the Car: Sit inside your Tesla car.
- Access Settings: Tap the screen to open the main menu.
- Open Profile Settings: Look for the profile icon or your username. Tap on it to access your profile settings.
- Log Out: Scroll through the options until you find “Log Out” or a similar choice. Please select it and confirm your decision.
- Log In: Once logged out, the car will prompt you to log in again. Enter your Tesla account details to log back in.
Why It Helps:
Logging out and logging back in can refresh the connection between your Tesla account, the app, and the car. This process can help resolve issues related to account synchronization and improve communication between the app and the vehicle.
9. Restart Router
- Power Off: Turn off your WiFi router by unplugging it or using the power button.
- Wait: Wait for about 15-30 seconds.
- Power On: Plug in the router or press the power button to turn it back on.
- Wait: Allow the router to restart fully, which may take a minute.
- Try Again: Open the Tesla app and check if it can connect to your car now.
Why It Helps: Restarting the router can fix connection issues between the Tesla app and your car by refreshing the network connection.
User: TheDirtyAdmiral “My appointment was for 1/26. However, I tried holding the two buttons on the steering wheel again, and that reboot worked this time.”
10. Check the Outage
To check for outages, you can follow these steps:
- Go to a website that provides outage information, such as Downdetector or Outage. Report.
- Enter the name of the service or website you are trying to access.
- Check the status of the service or website.
- If the service or website is experiencing an outage, you can find more information about the outage, such as the cause of the outage and when it is expected to be resolved.
You can also check for outages by contacting the service or website directly.
11. Contact Tesla Support
- Tesla App:
- Open the Tesla app on your smartphone.
- Tap on the “More” tab at the bottom right corner.
- Select “Get Help.”
- Choose the issue category that best matches your problem.
- Follow the prompts to submit your inquiry or request.
- Tesla Website:
- Visit the official Tesla website (www.tesla.com).
- Scroll down to the bottom of the page and click on “Support.”
- Select “Contact Us” from the support menu.
- Fill out the required information and describe your issue in detail.
- Submit your inquiry.
- Dial Tesla’s customer support phone number for your region.
- Explain your issue to the customer service representative and provide the necessary details.
- They may guide you through additional troubleshooting steps or escalate your case.
- Service Center:
- Locate the nearest Tesla Service Center to you using the website or app.
- Visit the service center in person if you prefer direct assistance.
- Regularly update the Tesla app.
- Keep the car’s software/firmware up to date.
- Maintain good Bluetooth, WiFi, and cellular connections.
Common Causes of Tesla App Connection Issues
- Bluetooth connectivity issues
- WiFi and cellular network problems
- Software bugs or glitches
- Firmware updates
What do Reddit users recommend?
User: –ghatotkach– “I had the same problem. I started with a service request, and the technician asked for timings when it was disconnected. Post that, I have not seen any issues. I’m not. They may have done something to fix it.
Need help connecting to your Tesla with the app? Here are some steps: 1. Ensure your phone is connected to your car’s Wi-Fi. 2. Restart your phone and the app. 3. Restart your car if the previous steps don’t work. If you’re still having trouble, contact Tesla support for further assistance.
That’s all for today’s blog post. Please let us know in the comments if you have any questions.