How to Fix Microsoft Teams Camera Not Working

This post has been Last Updated 6 months ago by Kunal

Now many of you are worried about the Microsoft team camera, it’s not working as of now. Right! Samuel ping me this, and here’s the dedicated guide for you. Often this issue shows by: “Teams cannot access your camera”

To fix the Microsoft team camera not working. With this ultimate blog post on fixing.

screenshot of microsoft teams camera not working or using

Quick Summary

  • Make sure your camera is not in use by other apps.
  • Check for updates to Windows, macOS, and Microsoft Teams.
  • Make sure your camera is enabled and selected in Microsoft Teams.
  • Grant Microsoft Teams permission to access your camera.
  • Try a different camera.
  • Update your camera drivers.
  • Roll back to the previous camera driver.
  • Disable GPU optimization.
  • Check for hardware conflicts.
  • Run the Microsoft Teams troubleshooter.

Here’s How to Fix the Microsoft Teams Camera Not Working – Troubleshooting Steps

Fix 1: Roll Back to Last

It appears that multiple users, particularly those with Lenovo laptops and a few with other brands, are encountering an issue where the internal camera stops working during Microsoft Teams meetings. This problem persists despite trying various troubleshooting steps, such as uninstalling and reinstalling Teams, checking camera privacy settings, and updating the camera driver.

A potential fix has been found, which involves rolling back the camera driver to an earlier version. However, this solution is not considered permanent, and the sporadic nature of the issue makes it difficult to pinpoint a single root cause.

Fix 2: Check if your camera is in use

Close all other apps that might be using your camera, such as Skype or FaceTime. If you’re using an external camera, try unplugging it and plugging it back in. You can often save time and effort by restarting your device.

This is one of the fundamental aspects to consider. If you’re using any other application before initiating your video call or meeting, it’s crucial to make sure that the camera is available for use by the Microsoft Teams app.

checking the chrome extension whether it's in use

In my case, I had been using a Chrome extension that was actively using my webcam to record my face. When I attempted to use Microsoft Teams, I encountered the “camera not working” issue because the camera was already in use. To resolve this, you simply need to ensure that the camera is accessible for Microsoft Teams to use.

Fix 3: Check for updates

Make sure you have the latest Windows update or macOS update and the Teams app version installed. To check for updates in Microsoft Teams, click the three dots in the top right corner of the window and select Check for updates.

check for updates gif by fixitkunal

This is one of the most basic things of all time suppose you haven’t updated for a very long time and you have updated your camera PC,  or any driver then probably you need supported software for that to run right if you have an out it its software you are not going to see the camera working for teams.

Fix 4: Check your camera settings

Make sure that your camera is enabled and that the correct camera is selected in Microsoft Teams. To check your camera settings in Microsoft Teams, click the three dots in the top right corner of the window, select Settings, and then select Devices.

Most of you have already then that but in the cases where it’s not working you can reset it to the default settings and this will lead you to a better place if every fan starts using your camera back again.

Fix 5: Grant Microsoft Teams permission to access your camera

screenshot of steps to grant camera permission to microsoft teams desktop app from google search

On Windows, go to Settings > Privacy > Camera and make sure that Microsoft Teams is allowed to access your camera. On macOS, go to System Preferences > Security & Privacy > Camera and make sure that Microsoft Teams is checked in the list of apps that are allowed to access your camera.

let the app use camera for microsoft teams screenshot from windows

Now, you should already have the necessary permissions for Microsoft Teams to access your camera. However, if you’ve recently installed new software or a cleaning app on your PC, that app might be causing the issue.

In this case, you can either uninstall the app or re-enable the Microsoft Teams permission to access your camera. This situation applies whether you’re using it on your Windows or Android device and have installed a new cleaning application, which could have inadvertently revoked your permission if you’ve been using Teams for a while

Fix 6: Try a different camera

image of using phone as webcam with same overlay text

If you’re still having problems, try using a different camera, such as the built-in camera on your laptop or an external camera. Additionally, you can buy a webcam for your device, or you can use your mobile as a camera.

However, it may not be feasible for everyone to go out and buy a webcam. In such cases, they can simply use their mobile phones as a camera device, which would work for all of you.

Ultra Fixes for Teams Camera Stopped

If you have tried all of the above steps and your camera is still not working in Microsoft Teams, you can try the following advanced troubleshooting steps:

  1. Update your camera drivers. You can find the latest camera drivers for your device on the manufacturer’s website.
  2. Check for hardware conflicts. If you’re using an external camera, try connecting it to a different USB port on your device. You can also try disabling other devices that are connected to your device, such as a USB printer or scanner.
  3. Run the Microsoft Teams troubleshooter. The Microsoft Teams troubleshooter can help you identify and fix common problems with Microsoft Teams, including camera problems. To run the troubleshooter, open Microsoft Teams and go to Settings > Help & support > Troubleshoot.

What Worked For Me

There’s an issue with the cameras on certain laptops when using Microsoft Teams for video meetings. Users have tried various solutions, such as disabling GPU acceleration, rolling back camera drivers to earlier versions, and updating Teams. However, none of these fixes seem to work consistently.

The problem appears specific to Teams, as other video conferencing software like Zoom works fine on the same laptops. Some users have reported success by connecting an external webcam, but this is not a feasible solution for everyone.

Additionally, it’s been noted that this issue is not limited to a single laptop brand; it has been observed on Lenovo laptops and Microsoft Surface devices, indicating that it might be a more widespread problem with Teams itself.


microsoft teams logo with overlay text teams camera not working

If you have tried all of the troubleshooting steps above and your camera is still not working in Microsoft Teams, you may need to contact Microsoft support for further assistance.

Additional Resources

  • Microsoft Teams support website:
  • Microsoft Teams troubleshooting guide:
Kunal Kashyap, the tech guru behind, simplifies complex tech issues with clear and user-friendly guides. With expertise in Android, iOS, and more, his tutorials empower users to tackle tech problems confidently. Kunal's engaging style makes technology accessible to both beginners and experts. Beyond tech, he explores psychology and keeps up with tech and business trends awarded by the Government and Namita Thapar.

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