Virgin Money App Not Working? Fix with These Solutions

This post has been Last Updated 2 months ago by Kunal

If you are facing too many errors with your Virgin Money app, then in this article, I will show you how to fix all the issues, such as the Virgin Money app not working, not loading, not or Virgin Money crashing.

I have often seen guys complaining on Facebook or Twitter about the virgin money that constantly goes down. Is it down or what?

I will break down everything in this article with creative graphics and tech hacks you should try whenever you face any of those issues.

So hey everyone, this side Kunal, let’s dive in without investing any more seconds.

Firstly I am going to break down all the different errors that use of faces on the Virgin Money app:

  • Unable to Login
  • Slow loading times
  • Crashing or freezing
  • Other technical issues
    • keyboard is not working on a Virgin Money app, not showing data, etc.

How to Fix Virgin Money App Issues, Won’t log in, Crashing, Stopping, no keyboard

Now, I am going to share everything I’ll step that you should follow if you encounter any of the issues shown above:

1. Virgin Money App Won’t Let You Login

Suppose you cannot log in to the app. Open users encounter it because they enter the wrong credentials or the Virgin banking app is currently down.

virgin app wont let you login issue

Or if they are facing an outage. In that case, it’s a very frustrating situation.

Outage means that it is not working from the company sites from the backend; it’s not your fault that you are not entering the wrong UserID & Password, but it’s more often that the companies think that their Server needs to be fixed by letting you log in.

How to Fix It?

Now one of the things you could do right now is check your login credentials.

oops incorrect details gif

Secondly, check whether the origin mobile app outage is down or the Server is working. Check it out.

Open the Virgin Money website to see if it’s working or not. If it’s working, then the Server is good. You have to recheck the credentials.

2. Virgin Money App Crashing, AKA Stopping

App crashing or stopping is one of the most common issues users encounter. It’s one of the most trending things. I have seen it in my comment section every time and on YouTube search. Even if I see the same thing on Google, I will find that people were searching for the Virgin mobile banking app crashing this term, as seen in the charts and stats below.

virgin app not working from google search trends

Why does it happen? So there are two aspects: either it’s happening on your smartphone, you are using an outdated version of the app, or your internet is not working correctly.

Moreover, many apps work in the background of services that use smartphone resources at max, so there are insufficient resources to run the Virgin app.

How to Fix Stopping or Crashing?

There are two things: firstly, the app is crashing, and second app is stopping. So the difference between stopping and crashing is whenever you open the app, it works for a few seconds, then it does not respond and suddenly stops working when you want to see the app history in the background apps.

For Android OS, your smartphone will prompt a dialogue box to report the problem. You might see the original mobile app crashing if you are an Android user.

3. Virgin Money Mobile Banking App No Keyboard

Suppose you are using the app, and when you tap on any text will, your keyboard won’t open up, and you cannot enter anything because the keyboard is not showing up.

virgin money mobile banking app

So this is one of the issues the app user faces, and here is how you can fix it and why it happens.

It mainly happens due to an increased load on your processor and RAM, so your smartphone cannot open the keyboard. The keyboard app might not work, or it is lagging, or you still need to update your keyboard app.

How to Fix?

Firstly, do a simple restart on your smartphone, then clear the cache of the Virgin Money app, and lastly, you can update both the Virgin app and the keyboard app you are using.

Moreover, you can remove all the background running apps.

virgin app screenshot of account balance

Alternative Ways to Try

here are alternatives gif by backdroid

When managing your finances, access to your accounts is crucial. But what do you do when the Virgin Money app isn’t working? Fear not, there are still a variety of alternative solutions available to access your Virgin Money account.

In my case, when it happens to me, I found a few effective ways to deal with the situation and get back to managing my finances smoothly.

  • Firstly, I tried using the Virgin Money website. The app may be down, but the website is always up and running. Logging into my account via the website proved to be a quick and easy solution to check my balance or make a transfer.
  • Another option I explored was visiting a Virgin Money branch. There’s nothing quite like talking to a natural person face-to-face. If you’re looking for that personal touch, visiting a Virgin Money branch to access your account is a great choice. Their knowledgeable representatives were more than happy to assist me during my personal experience.
  • When all else failed, I decided to call customer support. It may not be as convenient as accessing my account through the app, but their team of experts can help you solve any issues. They were able to assist me and get me back on track with managing my finances.
  • In my case, I found that using the Virgin Money website, visiting a branch, or calling customer support were effective ways to overcome app-related issues and ensure I could continue managing my finances with ease.
virgin app contact from google play store

In short, while the Virgin Money app may be a preferred method for managing your finances, plenty of alternative solutions are available to access your account.

So, whether logging onto the Virgin Money website, visiting a branch, or calling customer support, you’ll be back to managing your finances quickly.

When it comes to the Virgin app, I’ve encountered situations where it didn’t work for various reasons. In my personal experience, these issues can stem from network connectivity problems, using an outdated version of the app, or even server maintenance or outages.

In my case, when this happened to me, I took a few steps to troubleshoot the problem. First and foremost, I made sure I had a stable network connection. A poor or unstable network can often be the culprit behind app issues.

Next, I checked for app updates. Sometimes, running an outdated version can lead to compatibility issues and cause the app to malfunction. Keeping the app up-to-date is a simple yet effective way to ensure it works smoothly.

Lastly, I also verified if there were any known service disruptions or server maintenance happening at that time. This step can help rule out any external issues that might be affecting the app’s performance.

In my personal experience, by following these steps, I was able to troubleshoot problems with the Virgin app and get it back up and running smoothly.

virgin app storage options to clear cache and data screenshto
allow background data usage screenshot virgin app
virgin money app info

Quick Fixes for Virgin Money app not working

If you’re having trouble with the Virgin Money app, you can try a few things to fix the issue.

  • Update the app to the latest version.
  • Check your internet connection.
  • Restart the app.
  • Restart your device.
  • Clear app cache (Android).
  • Delete and reinstall the app.
  • Check for server outages.
  • Contact customer support for help.
  • Use alternative access methods if needed.
downloading virgin mobile app screenshot
virgin app issues screenshot from google play

If you’ve tried all these solutions and are still having trouble, you may need to contact Virgin Money customer support for further assistance.


Check your login credentials and verify if the Virgin Money website is up when you cannot log in. For crashing or stopping, please update the app and clear its cache. Restart your phone and update the keyboard app when the keyboard is not showing up. If the app isn’t working, access your account through the Virgin Money website, visit a branch, or call customer support.

That is for today’s article. Today I have shown you how to fix a Virgin Money app when it’s either not working, not opening, or freezing and crashing.

You can fix everything just by reading this article. I hope you find it helpful. If you have any queries about the topic, let me know in the comments below or contact us.

Kunal Kashyap, the tech guru behind, simplifies complex tech issues with clear and user-friendly guides. With expertise in Android, iOS, and more, his tutorials empower users to tackle tech problems confidently. Kunal's engaging style makes technology accessible to both beginners and experts. Beyond tech, he explores psychology and keeps up with tech and business trends awarded by the Government and Namita Thapar.

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