Is the Vodafone App Not Working? Here’s an (easy) Fixing Guide!

This post has been Last Updated 3 months ago by Kunal

If today, you’re not able to use the Vodafone app, or if the Vodafone app is not working on your device, the worst could be that you wanted to use the App right now, but you can’t.

A Vodafone mobile App is an excellent tool for managing your account, viewing your usage, and paying your bills. However, sometimes you may experience issues with the App, which can be frustrating when it’s not working as expected. 

In this article, we’ll explore why the Vodafone app may not work and what you can do to fix it.

5+ Ways to Fix the Vodafone App Not Working

Below I will share all the ways I tried when the App stopped working.

1. Network Issues

It is one of the most common reasons the Vodafone app may need to be fixed. If you are in an area with poor network coverage or the network is down for maintenance, you may experience issues with the App.

check network

In this case, you can turn off your phone, wait a few minutes, and turn it back on again. If this doesn’t work, you can check the Vodafone network status on their website or social media pages to see if there are any known issues in your area.

In some cases, resetting network Settings can be helpful, and don’t worry, it won’t delete any data. To learn more about what happens after resetting network settings.

2. App is Outdated

Another common reason why the Vodafone app may need to be fixed is due to an outdated version of the App. Vodafone regularly releases updates to their App, which can improve performance, fix bugs, and add new features.

update the app asap

It may need to be fixed if you are using an old version of the App. In this case, you can go to your phone’s app store (Google Play Store or Apple App Store), search for the Vodafone app, and check if an update is available.

If an update is available, download and install it to ensure that you have the latest version of the App.

3. Cache and Data

Over time, the Vodafone app can accumulate a large amount of cache and data, slowing down the App and causing it to crash or not work correctly.

clear cache gif for

If you are experiencing issues with the App, try clearing the cache and data. Go to Settings > Apps > Vodafone > Storage > Clear Cache/Clear Data to do this on Android. On iOS, go to Settings > General > iPhone Storage > Vodafone > Offload App.

How to Clear Vodafone App Cache

1. Open Mobile Settings.

Smartphone Settings icon highlighted with yellow and teal color

2. Tap on Apps from the given options

Apps tab highlighted with the red arrow in the Android mobile settings

3. Select Vodafone from the list of apps.

select any app from the app list from mobile settings

4. Tap on Storage from App Info.

Any App Storage settings from the device settings

5. Hit Clear Cache, and tap Clear.

clear cache button from the device settings applicable for any app

4. Incorrect Login Details

Another reason the Vodafone app may need to be fixed is incorrect login details. If you have recently changed your Vodafone account password, you may need to update your login details in the App.

oops incorrect details gif

Alternatively, you may have forgotten your password or username, so you can reset it by visiting the Vodafone website or contacting customer support.

How to Fix Incorrect Vodafone Details

Double-check your login details: Ensure you have entered your username and password. Check for any typos or mistakes. You can reset your password using the “Forgot Password” option if you have forgotten it.

5. Vodafone App Is Down

Often when we try, fix, and learn things from here and there, they will only work sometimes.

vodafone down status checked from down detector

Here are the reasons: If the Vodafone app is down or is facing an outrage, then anyone trying to use the website or App won’t work. In this case, whether the App starts crashing or won’t even load properly.

vodafone network status page from google

What can you do if the Vodafone App is Down?

If the App keeps loading and doesn’t show anything, it simply means it is down, or check on the down detector.

If the App is down, you can wait; there’s nothing you can do to fix it.

How to Check If Vodafone Is Down or Facing Outrage

1. Open any web browser.

open browser gif

2. Search for DownDetector Vodafone.

3. Open the first page.

vodafone idea downdetector from google

4. Here, you will find all the details.

vodafone down status checked from down detector

Check Using an Official Website

Open the following URL:

vodafone network status page from vodafone

2. Search for your location there.

vodafone website to check the outrage by searching from map or by location

6. Device Compatibility

NOTE: it’s only for those who recently installed the App.

The Vodafone app may not work due to device compatibility issues. The App is designed to work on many devices, but some older or less common devices may need support.

If you are experiencing issues with the App on your device, you can check the Vodafone website for a list of supported devices or contact customer support for assistance.

7. Contact App Support

If something else works better! Everything seems not in your favor. The last thing is to contact app support from the App Store or Google Play Store.

Alternatively, you can find the Vodafone contact details online; I’m listing all the details below, including email and phone number.

My Personal Fix For Vodafone App/Website Not Working

sorry popup in vodafone app screenshot
vodafone app error screenshot

This is one of my personal experiences with the Vodafone app. I need help getting it to work on my Samsung m33. If Vodafone is facing any outrageous service that is not working, you probably have to wait. So what I did at the time was wait for a few minutes.

But this was not the case, so what I did was I cleared the cache and Updated the Vodafone app because the update was pending. Then, the Vodafone app starts working back.

But if you have tried everything but still not working, your device is no longer compatible with the latest version of the Vodafone app, so you can’t use it. However, you can use rollback to the previous version of it.

The following are some troubleshooting steps you can take if you are having trouble using the Vodafone app:

  1. Check your network connection to ensure that it is stable.
  2. Restart the app to clear any glitches.
  3. Make sure that you have the latest version of the app installed.
  4. Clear the app’s cache and data in your device’s settings.
  5. Restart your device to refresh the system.
  6. Check Vodafone’s announcements for any downtime.
  7. Verify that your device is compatible with the app.
  8. Uninstall and then reinstall the app.
  9. Contact customer support if the issues persist.


In conclusion, there are several reasons why the Vodafone app may not be working, but most issues can be quickly resolved by following the steps outlined above.

Remember to update your App and clear the cache and data regularly to ensure the best performance. You can get the App working again by checking for network issues, updating the App, clearing the cache and data, ensuring you have the correct login details, and checking device compatibility. 

If you are still experiencing issues, you can contact Vodafone customer support for further assistance.

That’s it for today’s article. Today, I have shown you how to fix the Vodafone App not working.

I hope you find the article helpful. If you have any questions about the topic, ask them in the comments below.

Kunal Kashyap, the tech guru behind, simplifies complex tech issues with clear and user-friendly guides. With expertise in Android, iOS, and more, his tutorials empower users to tackle tech problems confidently. Kunal's engaging style makes technology accessible to both beginners and experts. Beyond tech, he explores psychology and keeps up with tech and business trends awarded by the Government and Namita Thapar.

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  1. Hi Kunal,

    I was having the same issue with my Vodafone app not working. I followed your guide and it worked!

    Thanks for the quick and easy fix!

    -A reader

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